Terms & Conditions
Myrth Ceramics Terms and Conditions
We are excited to offer our vessels for domestic or international sale, all pieces are designed, produced, and shipped out of our studio located in Allston Massachusetts by designers Abigail & Eric Smallwood. Work available on the webshop are made to specific dimensions but may have slight variations piece to piece in both proportion and glaze application due to their handmade nature. It is our intention that each piece purchased and shipped be the closest representation of the product photographed.
Domestic and international shipping available through Myrth Ceramics is sent via Fedex. Items will be packaged within one week of purchase through the webshop then scanned and carried by Fedex for delivery. Domestic shipping within the United States, Puerto Rico, and Canada on order totals of $200 or less will be sent via Fedex Ground and arrive up to seven business days after packaging at our Allston Studio. Domestic order totals of $200 or more and all international orders will be sent via Fedex Express Saver and arrive up to three business days after initial packaging. Handmade and fragile products can be expensive to ship, we've found using the delivery methods above ensures that each piece will arrive to you in its original condition.
All packages shipped will require an adult signature upon delivery to properly reach the intended recipient. If a signature is not immediately obtained, Fedex will supply a signature slip allowing a written signature to be transferred without both parties present. Fedex will attempt 2 home or business deliveries requiring a signature. If a signature is not obtained after two delivery attempts, package(s) will be held at a local Fedex location for 5 business days before the package is returned to the sender. Please contact Fedex at 1-800-463-3339 for the specific local address your package may be held.
Please note we will need a detailed address for delivery and cannot ship to a PO Box.
Order Cancellation/Returns/Damaged Items-
If you decide you’d like to cancel an order after it had been placed, Myrth Ceramics can seize processing and issue a refund before the product has been shipped. After an order has been processed and shipped it is not possible to change an order in any way including shipping address, changing the specific product ordered, item quantities, or color/glaze variations.
We also accept item returns up to 10 days after delivery if you are not pleased with your purchase and will issue a full refund when each item is received at our studio in Allston in its original condition, return shipping costs will not be refunded. Items must be returned in their original packaging to receive a refund.
Please email us at firstname.lastname@example.org to initiate a cancellation or return on your purchase and send items to the address below in the case of a return.
119 Braintree St, Suite 208
Allston, MA 02134
If any item is damaged during shipping and noticed when you open your delivery, email us immediately at email@example.com with a photograph of the damaged item and description of the damage. We will ship a replacement product to you and process any shipping claims with Fedex. Should you notice excessive damage to the exterior of the package at delivery, please refuse acceptance and the carrier will return it to us for assessment.