We want you to love your Myrth pieces. If something isn't right, here's how we handle returns and exchanges. Because we're a small studio and our ceramics require careful handling and repacking, we ask for your patience and care throughout the process — we'll do the same on our end.

RETURNS & EXCHANGES

We accept returns and exchanges on eligible In-Stock items within 14 days of your in-store purchase date or UPS delivery date.

To initiate a return or exchange, email us at hello@myrth.us with your order number. We'll review your request and confirm eligibility before you ship anything back.

Refunds: Once we receive and inspect your item in its original, unused, perfect condition, we'll issue a refund for the product value minus the original shipping costs.

Exchanges: We can swap your item for any eligible In-Stock item. Shipping fees are not refunded or credited for exchanges.

Return Shipping: Return shipping costs are the customer's responsibility. We strongly recommend having your items professionally packed and insured at your carrier of choice — UPS is our preference. Myrth is not responsible for items damaged in transit back to our studio.

Our return address is: Myrth Ceramics, 310 Bourne Ave Suite 14, Rumford, RI 02916.

FINAL SALE ITEMS

The following are final sale and are not eligible for return, refund, or exchange:

• All Made to Order (MTO) products

• Items purchased at a discount greater than 15% off (including clearance and sale items)

• Trade orders

• Custom orders

• Fundraiser products

• Giveaway items

• Wholesale products

• Second quality / sample sale items

• Consumable food items

• Candles

GIFT RETURNS & EXCHANGES

Received a Myrth piece as a gift that isn't quite right? We're happy to help with an exchange or store credit — just return the item to us in perfect condition within 14 days of delivery.

• We'll exchange for any eligible In-Stock item, or issue store credit for the item's value.

• If there's a difference in value, the balance will be issued as store credit.

• Store credit is issued only after we've received and inspected the returned item.

Please note: gift returns are eligible for exchange or store credit only — refunds are issued to the original purchaser.

CANCELLATIONS

Need to cancel an order? We can issue a full refund as long as your order hasn't shipped yet. Once an order is in transit, we're unable to make any changes — including to the shipping address, items ordered, quantities, or glaze.

Email us at hello@myrth.us as soon as possible and we'll do everything we can to help.

DAMAGED ITEMS

We pack every order with care, but occasionally things happen in transit. Here's what to do:

At delivery: If you notice significant damage to the outside of the package or hear something shifting inside, we recommend refusing the delivery. UPS will return it to us for assessment.

After delivery: Please inspect your order upon arrival. All damage claims must be reported to us at hello@myrth.us within 2 calendar days of delivery or in-store pickup. Please keep all packaging and the damaged item, and include the following in your email:

1. Photos of the damaged item

2. Photos of all packaging (interior and exterior)

3. A written description of the damage

Once we've reviewed and confirmed the damage, we'll ship a replacement and handle any necessary claims with UPS.

Damaged gifts: If a gift was shipped directly from Myrth to you, please follow the claim process above within 2 days. If the item was gifted to you in person, it is the purchaser's responsibility to inspect and report damage before passing it along — we're unable to process claims for items that were damaged after delivery to the original recipient.

RETURNED SHIPMENTS

If your package is returned to us due to an undeliverable address, refusal, or an unclaimed UPS pickup, your order will be refunded minus a 20% restocking fee and original shipping costs. We're also happy to reship — a repacking and delivery fee will be invoiced prior to sending.