If you decide you’d like to cancel an order after it had been placed, we can seize processing and issue a refund before the product has been shipped. After an order has been processed and shipped it is not possible to change an order in any way including shipping address, changing the specific product ordered, item quantities, or color/glaze variations.
We accept item returns within 5 days after delivery if you are not pleased with your purchase and will issue a full refund (minus shipping costs) when each item is received at our studio in Allston in its original condition. Return shipping costs will not be refunded. Items must be returned in their original, perfect condition to receive a refund.
Please email us at email@example.com to initiate a cancellation or return on your purchase and send items to the address below in the case of a return.
119 Braintree St, Suite 208
Allston, MA 02134
If any item is damaged during shipping and observed upon opening your delivery, email us immediately at firstname.lastname@example.org with a photograph of the damaged item & all packaging. Please include a full description of the damage in your email. All claims must be sent to Myrth within 2 days of delivery. We will ship a replacement product to you and process any shipping claims with UPS. Should you notice excessive damage to the exterior of the package at delivery, please refuse acceptance and the carrier will return it to us for assessment.